I loved the design of the Misophisticated handbag (black) when the video popped up on my TikTok. I immediately pre-ordered and was so excited to receive the bag. When I originally received the bag, the buckle with the cute bunny logo was upside down which made it hard to close the bag. When I notified the seller, she was so kind and fixed the situation very quickly. And I received a new bag within a week with a buckle that worked. I really appreciate how fast and sweet the seller was and will definitely be a return customer in the future.